Effective Date: 1/2/2025
Thank you for shopping at ninestyler.com. We want you to be completely satisfied with your purchase. If you need to exchange your shoes for a different size or if you receive a damaged item, we’re here to help.
Returns for Exchange or Damaged Items
You have 14 days from the date of delivery to request an exchange or return a damaged item.
The item must be unused, unworn, and in its original packaging with all tags attached.
Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items:
Final sale items.
Gift cards.
Items damaged due to improper use or negligence.
To initiate an exchange or return, please contact us at [your email/contact form].
Once your request is approved, we will provide you with the return address.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We only accept exchanges for size issues or defective items.
If you need an exchange for the same item in a different size, please contact us at [your email/contact form].
If the size you need is unavailable, we will offer store credit only, and you must wait until the size is available for exchange. You must send the original shoes back to us before the exchange can be processed. Refunds are not provided in this situation.
If you receive a defective or damaged item, you must contact us within 1 day of delivery with photos of the product and packaging. We will arrange for a replacement at no extra cost to you. We do not accept claims for damaged products after 1 day of delivery.
If you have any questions about our Return and Refund Policy, please contact us at:
Email: support@ninestyler.com
Nine Styler reserves the right to update or modify this policy at any time without prior notice.
Enjoy peace of mind with our secure payment system, designed to safeguard your transactions with advanced encryption and trusted protocols.
Registered Business Name: Castudio
Address: Canada, Montreal, Saint-Lambert
Enjoy fast shipping and excellent customer service as we help you discover the perfect addition to your wardrobe.
info@ninestyler.com
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